Greetings Wonderful Nomads,
We want to address the recent surge in billing errors and assure you that we are taking this matter very seriously. As part of our commitment to providing a better, more streamlined experience, we recently transitioned to a new billing system.
During this transition, we discovered some anomalies that may have resulted in incorrect subscriptions or charges. We sincerely apologize for any inconvenience this may have caused. Rest assured, we are working diligently to resolve these issues, and anyone affected will receive a $25 courtesy credit as a token of our apology.
We kindly ask that you review your recent statements carefully for any discrepancies.
Additionally, some customers may have received communications regarding past due balances that were incorrectly calculated. We deeply regret this error and want you to know that our team is actively investigating the root cause to ensure this does not happen again. We appreciate your patience as we work through these challenges.
If you believe you were billed incorrectly, please email us at support@nomadinternet.com so we can expedite your request and ensure you receive the appropriate credit.
We understand how frustrating these issues can be, and we truly appreciate your patience and support as we work to resolve them. Thank you for being a valued part of the Nomad Internet community!
Warmest Regards,
Team Nomad Internet
