Across the United States, internet pricing has become one of the most frequent complaints among households. In the last year alone, 84% of Americans reported an increase in their home service bills, according to a 2024 Review.org consumer survey. Internet service accounted for a large portion of that growth. The same study found that many customers experienced multiple increases in a single year, often without clear notice.
A separate report from Consumer Reports reviewed more than 22,000 real internet bills submitted by households across all 50 states. Their analysis showed that prices for similar plans varied widely, driven by unclear promotional periods, unlisted surcharges, and fees customers were never told about upfront. In that same report, 59% of respondents said they felt misled by their provider’s pricing, and nearly half said their bill changed at least once without a proper explanation.
These issues weigh heavily on rural households, RV travelers, and remote workers. When options are limited and coverage varies, even small shifts in monthly cost can cause significant stress. Families need predictable months. Travelers need stable budgeting for long routes. Remote workers need clarity to plan their expenses. The rising trend of unstable billing affects these groups the most.
This reality is central to the updates happening inside Nomad. Over the past several months, we focused less on promotions and more on rebuilding the foundation of the service. One significant step was bringing customer support entirely in-house, which allows us to control response quality, shorten wait times, and give clearer answers. Instead of routing customers through third-party centers, support now comes from a team that works inside Nomad every day and understands the systems, plans, and tools directly.
We also rebuilt our billing structure. Consumer Reports found that internet bills can contain as many as 25 different types of fees, many of which are not disclosed in advance. Our goal has been to remove that kind of uncertainty. By simplifying how charges appear, tightening back-end billing workflows, and giving customers clearer visibility into their accounts, we reduced the areas where confusion and frustration tend to grow.
Troubleshooting steps and service guidance received the same treatment. Clearer instructions, improved setup processes, and more direct communication help customers stay online without feeling overwhelmed. These improvements may not be flashy, but they remove friction in daily use and create a more stable foundation for anyone who depends on a connection in a rural or mobile environment.
All of this work leads into the seasonal update we are preparing. This article is not the announcement itself. There is no push to sign up today. Instead, this is simply a quiet signal that the changes we will release soon are built around a single priority: stability. In a year when most households faced rising costs across many areas of life, predictable bills are more important than ever.
If steady months and clear expectations matter to you, the next update will be meaningful. Customers on our list will receive the details first as we move through the end of November.