The right equipment makes all the difference for mobile internet performance. Important Update to Nomad Modem Return Policy can mean the difference between rock-solid connectivity and constant frustration. For RVers, van lifers, and rural residents, choosing the right router or hotspot device is just as important as choosing the right plan. Nomad Internet offers top-performing 4G LTE and 5G routers designed for demanding mobile and off-grid connectivity needs.

Ready to get connected? Check out the Nomad Raptor — a high-performance 4G LTE and 5G router purpose-built for demanding mobile and rural connectivity needs.

Moving forward, all modem purchases will come with a 14 day money back guarantee period. If you don’t like it for any reason, ship it back to us and we will give you a full refund on the modem. All returns must be made in accordance with our return policy outlined here in our Terms of Service.

At Nomad, our true focus is to help those living in rural communities who need access to fast, reliable Internet service. We feel for them. We founded our company for them. We empathize with them, and we are them.

While our network grows, we understand our modems and service cannot yet meet every customer’s need, though we are striving to get to that point. We know we need to show our mission and our passion through our actions. For too long we fell short in making important improvements to our business, and we are working tirelessly to turn that around.

We believe in what we sell, and as such we will stand behind you in getting access to the service you need, even if that service is not with Nomad.

More than anything, we want to win back the confidence of our customers, past, present, and future. Nomad is about people. We know we have issues with our customer service. We are working on hiring folks from rural communities, so we can launch phone support to all customers. We are getting better every day, and will continue to improve our processes and policies to give our customers the service they deserve!

Stay tuned for more updates!

Jaden

PS. Give us some time to update our website return policy. I will leave this here. Take a screenshot if you need to. We want to work for you, and we don’t want to prevent anyone from getting access to the services they need, because that is our mission above all.

If you want to work for Nomad, we would love to have you! Please email us at: jobs@nomadinternet.com

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